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We try our best to ensure that our packages are as protected as possible against damage whilst in transit. However if your package arrives damaged please take some photos and inform us as soon as possible so that we may rectify the situation.

Returned Goods:

All verified faulty goods can be either exchanged or refunded at the customers request providing that the goods are in their new original condition. We cannot except any non stock items / special orders for return.

Refunds:

All refunds will be made back to the original card / Paypal account on which they were purchased and will be done at the earliest opportunity. There will be a handling charge of £5.00 or 2.5% of the value of the goods - Whichever is greater. Refunds will not be given for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) goods.

Cancellations:

You have the right to cancel your order with us and obtain a refund. You must notify us in writing (email, fax or post) within 7 days of receiving the goods. You may then arrange to return the goods to us. The goods must be received in the condition that they left our shop ie. in the original packaging and unused. The cost of the return carraige will not be refunded nor will any specially arranged services for which a charge has been made i.e express delivery.

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!
Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to.

Should you have any problems with your order or wish to discuss any other issues please contact us by phone, +44 (0)870 803 1014 or by email joe@spareshack.com